Privacy Policy

Effective Date: February 6, 2026

Last Updated: February 6, 2026

Welcome to MarketplaceFee.com (the "Service", "we", "us", or "our"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding the collection and use of your personal information when you use our marketplace fee calculator service.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect information that you provide directly to us when using our Service:

**Name and Email Address**: When you submit feedback, report calculation errors, or request features, you provide your name and email address

**Feedback Content**: Subject lines, messages, and descriptions you provide through our feedback forms

**Screenshots**: Optional images you upload to help illustrate feedback, bug reports, or feature requests (JPG, PNG, GIF, or WebP format, maximum 5MB)

**Calculation Data**: When you choose to include calculation context with feedback, we collect: marketplace selections, sale prices, item costs, shipping charges, category selections, seller level settings, and other calculator inputs

1.2 Automatically Collected Information

When you visit and use our Service, we automatically collect certain information:

**Browser Information**: Browser type, version, and language preferences

**Device Information**: Device type, operating system, and screen resolution

**Usage Data**: Pages visited, time spent on pages, and interaction patterns with our Service

**Analytics Data**: We use Google Analytics (Measurement ID: G-ME01FBQ20V) to collect anonymized usage statistics including page views, user interactions, and feature usage

**Regional Preferences**: Your selected region and currency preferences for marketplace calculations

**Theme Preferences**: Your light or dark mode selection

1.3 Local Storage and Auto-Saved Data

We use browser local storage and our database to save your preferences and settings, including:

**Marketplace Calculator Settings**: Store plans, seller levels, seller ratings, marketplace category preferences, promoted listing percentages, ticket marketplace configurations, and other marketplace-specific options

**Regional and Currency Selections**: Your preferred region from our supported regions (United States, Canada, Australia, United Kingdom, Germany, France, Japan, and Mexico) and associated currency settings (USD, CAD, AUD, GBP, EUR, JPY, MXN)

**Theme Preferences**: Light or dark mode selection

**Calculator Mode Preferences**: Profit calculator or goal calculator mode selections

**Marketplace Comparison Selections**: Which marketplaces you have selected for side-by-side comparison

Your marketplace settings are automatically saved as you make changes, so your configuration persists between sessions.

2. Supported Marketplaces and Regions

2.1 General Marketplaces

Our Service calculates fees for the following general marketplaces: eBay, Mercari, Depop, Poshmark, Grailed, StockX, GOAT, Facebook Marketplace, OfferUp, Vinted, Etsy, Amazon, and Walmart. Additionally, a Manual/Custom calculator option allows users to input custom fee structures for any marketplace not listed.

2.2 Ticket Marketplaces

Our Service also calculates fees for the following ticket resale marketplaces: Ticketmaster, StubHub, SeatGeek, AXS, TickPick, Gametime, Vivid Seats, Razorgator, TicketCity, and Viagogo.

2.3 Supported Regions

Fee calculations are available for the following regions: United States (USD), Canada (CAD), Australia (AUD), United Kingdom (GBP), Germany (EUR), France (EUR), Japan (JPY), and Mexico (MXN). Not all marketplaces are available in every region. Marketplace availability varies by region.

3. How We Use Your Information

3.1 Service Delivery and Improvement

Provide accurate marketplace fee calculations across all supported marketplaces and regions

Customize calculator features based on your region and marketplace selections

Remember your preferences, settings, and marketplace configurations across sessions via auto-save

Support both profit calculation mode and goal/reverse calculation mode

Enable marketplace comparison across multiple platforms simultaneously

Improve calculation accuracy based on user feedback

3.2 Communication and Support

Respond to your feedback, questions, and support requests

Notify you about important changes to our Service

Send updates about reported calculation errors or requested features

3.3 Service Enhancement

Analyze usage patterns to improve user experience

Identify and fix calculation errors or bugs

Develop new features and marketplace integrations

Add support for additional regions and currencies

Optimize performance and reliability

3.4 Legal Compliance

Comply with applicable laws and regulations

Protect against fraud, abuse, or security issues

Enforce our Terms of Service

4. Third-Party Services

We use the following third-party services that may collect and process your information:

4.1 Supabase

We use Supabase as our database and backend infrastructure provider to:

Store feedback submissions and user preferences

Manage regional settings and marketplace configurations

Process and store screenshot uploads associated with feedback

Maintain legal documents and service content

Auto-save your calculator settings

Supabase Privacy Policy: https://supabase.com/privacy

4.2 Google AdSense

We use Google AdSense to display advertisements on our Service. Google may collect information about your browsing behavior to show relevant ads. These advertisements appear on the calculator page and do not affect calculation accuracy.

Google AdSense Privacy Policy: https://policies.google.com/privacy

4.3 Google Analytics

We use Google Analytics (Measurement ID: G-ME01FBQ20V) to understand how users interact with our Service. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. The information collected includes:

Page views and navigation patterns

Calculator usage patterns (marketplace selections, calculator mode usage, feature interactions)

Region and marketplace preferences

Time spent on pages

Browser and device information

We have configured Google Analytics with IP anonymization enabled to enhance privacy protection. Google Analytics uses cookies to track your usage of our Service. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics Privacy Policy: https://policies.google.com/privacy

Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

4.4 External Marketplace Links

Our Service references and calculates fees for external marketplace websites, including but not limited to: eBay, Mercari, Depop, Poshmark, Grailed, StockX, GOAT, Facebook Marketplace, OfferUp, Vinted, Etsy, Amazon, Walmart, Ticketmaster, StubHub, SeatGeek, AXS, TickPick, Gametime, Vivid Seats, Razorgator, TicketCity, and Viagogo. We are not affiliated with, endorsed by, or partnered with any of these marketplaces. We are not responsible for the privacy practices of these external sites. We encourage you to read their respective privacy policies.

5. Data Storage and Security

5.1 Data Storage

All user data is stored securely in Supabase databases

Screenshots are stored only when voluntarily submitted with feedback

Regional preferences and calculator settings are stored to enhance user experience

Auto-saved settings include marketplace-specific configurations such as eBay store plans, seller levels, StockX seller levels, GOAT seller ratings, Etsy settings, Amazon seller type, Walmart categories, and ticket marketplace preferences

We do not collect or store payment information (our Service is free to use)

5.2 Security Measures

We implement reasonable security measures to protect your information, including:

Encrypted data transmission (HTTPS)

Secure database access controls with Row Level Security

Regular security updates and monitoring

Limited access to personal information on a need-to-know basis

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5.3 Data Retention

**Feedback Submissions**: Retained indefinitely to help improve our Service

**Calculation Context**: Retained when included with feedback submissions

**Screenshots**: Retained when submitted with feedback

**Calculator Settings**: Retained until you clear your browser data, request deletion, or reset your settings within the application

**Regional Settings**: Retained until changed or deleted by you

6. Your Privacy Rights

Regardless of where you are located, we believe all users deserve comprehensive privacy protections. You have the following rights:

6.1 Access and Information Rights

**Right to Access**: Request a copy of the personal information we hold about you

**Right to Know**: Understand what information we collect, why we collect it, and how it is used

6.2 Control Over Your Data

**Right to Correction**: Request that we correct any inaccurate or incomplete personal information

**Right to Deletion**: Request that we delete your personal information, subject to certain legal exceptions

**Right to Data Portability**: Receive your personal data in a structured, commonly used, and machine-readable format

6.3 Processing Rights

**Right to Restrict Processing**: Request that we limit how we use your personal information

**Right to Object**: Object to our processing of your personal information for certain purposes

**Right to Withdraw Consent**: Withdraw your consent at any time where we rely on consent to process your information

6.4 Protection Rights

**Right to Non-Discrimination**: We will not discriminate against you for exercising any of your privacy rights

**Right to Opt-Out of Sale**: We do not sell your personal information. We never have and never will.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us through our feedback form available on the calculator page. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

6.6 Local Preferences

You can also manage your privacy locally:

**Local Storage**: Clear your browser local storage to remove saved preferences

**Cookies**: Configure your browser settings to refuse cookies or alert you when cookies are sent

**Feedback Inclusion**: Choose not to include calculation context when submitting feedback

**Reset Settings**: Use the Reset button in the calculator to clear your current session inputs

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

8. International Data Transfers

MarketplaceFee.com serves users across multiple regions including the United States, Canada, Australia, the United Kingdom, Germany, France, Japan, and Mexico. Your information may be transferred to, stored, and processed in the United States where our servers are located, regardless of which region you select for fee calculations. By using our Service, you consent to this transfer.

We ensure that any international data transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

**Essential Cookies**: Required for basic Service functionality

**Preference Cookies**: Remember your settings, region, and theme preferences

**Analytics Cookies**: Used by Google Analytics to understand how users interact with our Service and improve functionality

**Advertising Cookies**: Used by Google AdSense to display relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Service, such as remembering your preferences. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, supported marketplaces, regions, or legal requirements. When we make changes:

We will update the "Last Updated" date at the top of this policy

For material changes, we may provide additional notice through our Service

Continued use of our Service after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the feedback form available on the calculator page of our Service.

12. Your Acceptance of These Terms

By using MarketplaceFee.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our Service.